FAO.com Returns

What is your Return Policy?

Holiday Return Policy: Eligible items purchased between November 15 and December 15 may be returned by January 15 of the following year. Eligible items purchased after December 15 are subject to our standard 30-day return policy. A flat return fee of

How much will I be charged for returns?

A flat fee of $10 will be charged for each return shipment.*. *Please note, some oversized items will incur additional return fees due to their size/weight. Oversized items from the below brands are subject to additional return fees:. Banwood, Best R

How do I start a return for an online order?

To get started with a return, visit our Return Portal within 30 days of receiving your order. Please be sure to use your order number that begins with "FAO-" followed by a series of 6 numbers. We will review the return inquiry and respond with a retu

How long does it take for refunds to be processed?

Refunds are processed in the form of original payment, less the original shipping fee and $10 return shipping fee. All products must be in their original packaging and not used or damaged. If your returned item/s arrives damaged at our warehouse, we

I received a damaged/defective item. What can I do?

If you have received a defective item, please contact customer support here within 15 days to inform us of the issue. If we are not notified within 15 days of receiving the item, unfortunately, it will no longer qualify for a return or replacement. P