How do I start a return for an online order?Updated 2 months ago

To get started with a return, visit our Return Portal within 30 days of receiving your order. Please be sure to use your order number that begins with "FAO-" followed by a series of 6 numbers. 

We will review the return inquiry and respond with a return label or additional instructions within 48 hours. You will receive a pre-paid label to ship your return back to us. Please note that items must be shipped within 7 days of receiving the return label. Additionally, items must be returned in their original packaging.