I received a damaged/defective item. What can I do?Updated 2 months ago

If you have received a defective item, please contact customer support here within 15 days to inform us of the issue. If we are not notified within 15 days of receiving the item, unfortunately, it will no longer qualify for a return or replacement. Please include a photo of the damage/defect with your email.  

Please note that we are not responsible for damages to items caused by improper care or handling.  

We have a 90 day warranty on FAO Schwarz, Discovery, and Sharper Image branded items. If you purchased an item from one of these brands from faoschwarz.com, we are able to offer a replacement within 90 days of the purchase date. If we do not have the item in stock to offer as a replacement, a store credit for the value paid for the item will be issued instead. Please note, store credit is only eligible for use for online purchases.