Most in-store experiences operate daily on a first come, first serve basis, with no reservations required with the following exceptions: Jellycat Diner & the FAO-Abulous Custom Makeup Kit Experience. These in-store experiences DO require a reservatio

Most in-store experiences operate daily on a first come, first serve basis, with no reservations required with the following exceptions:&#xA0;Jellycat Diner &amp; the&#xA0;FAO-Abulous Custom Makeup Kit Experience. These in-store experiences DO require a reservation.&#xA0;You can find a full list of our in-store experiences&#xA0;<a href="https://faoschwarz.com/pages/in-store-experiences-first-floor" rel="noopener noreferrer" target="_blank">here</a>

Do I need an appointment/reservation for the in-store experiences?

For the makeup experience, we advise making a reservation ahead of time. A reservation can be made through this link by scrolling down to the experience and clicking "book now" https://faoschwarz.com/pages/in-store-experiences-first-floor You will al

<ul id="isPasted"><li>For the makeup experience, we advise making a reservation ahead of time. A reservation can be made through this link by scrolling down to the experience and clicking &quot;book now&quot; <a data-fr-linked="true" href="https://faoschwarz.com/pages/in-store-experiences-first-floor" id="isPasted">https://faoschwarz.com/pages/in-store-experiences-first-floor</a>&#xA0;</li><li>You will also be required to complete a disclaimer for anyone receiving treatment in store.</li><li>We do allow walk ins based on availability.</li><li>$65 per experience. Suitable for ages 6+.</li><li>The handbag experience does not require a reservation.</li></ul>

Custom Makeup Kit Experience

Each day one of our world-famous Toy Soldiers will welcome the crowds waiting on the Plaza at Rockefeller Center to our World of Toys. Please get here a few minutes before opening to enjoy the show. Please note we do not do our opening ceremony durin

Each day one of our world-famous Toy Soldiers will welcome the crowds waiting on the Plaza at Rockefeller Center to our World of Toys. Please get here a few minutes before opening to enjoy the show. Please note we do not do our opening ceremony during inclement weather.

What happens at your Opening Ceremony?

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In-Store Experiences

Can I cancel or edit an online order once it has been placed?

Do you offer gift wrapping or gift boxes?

Do you have gift cards?

What payment methods do you accept?

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When will I receive my item and how can I track delivery?

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FAO.com Returns

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NYC Store

How to make a reservation for the Jellycat Diner?

When are Jellycat Diner Reservations released?

How can I Rebook or Cancel my Appointment?

Where Do I enter the Jellycat Diner Experience?

Jellycat Purchase Limits

Is Everything always in stock?

When are New Items Released at The Jellycat Diner?

Can I buy a Diner Item without the Experience?

Jellycat Diner

Do you offer Personal Shopping?

Can I book a party at the store?

Do you offer store tours?

Do you offer a Military Discount?

Do you offer Gift Wrapping Services In Store?

Do you offer shipping services?

Can I buy online and pick-up in store?

I lost an item in the store, how do I check if it has been found?

Do you have baby changing or nursing facilities?

In-Store Services