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FAO Schwarz

For all issues or questions regarding in-store purchases or experiences, we kindly ask you to reach out to <a href="mailto:custoerservice@fao.com">customerservice@fao.com</a>. This is our store&apos;s customer service email.&#xA0;Unfortunately, we do not currently have store customer service support available via phone; email is the best and only way to reach our store customer service team.&#xA0;

For all issues or questions regarding in-store purchases or experiences, we kindly ask you to reach out to customerservice@fao.com. This is our store's customer service email. Unfortunately, we do not currently have store customer service support ava

I made a purchase at the NYC store and need assistance

NYC Store

Can I cancel or edit an online order once it has been placed?

Do you offer gift wrapping or gift boxes?

Do you have gift cards?

What payment methods do you accept?

FAO.com Orders

When will I receive my item and how can I track delivery?

I entered the wrong address, what do I do?

How much will I be charged for shipping?

Do you offer expedited shipping?

Does FAO Schwarz ship internationally?

The tracking information says “scheduled pending”. What does this mean?

I'm unable to locate my package

FAO.com Shipping & Delivery

What is your Return Policy?

How much will I be charged for returns?

How do I start a return for an online order?

How long does it take for refunds to be processed?

I received a damaged/defective item. What can I do?

FAO.com Returns

How do I receive my first-time customer discount?

What brands are excluded from promotions?

Do you offer price matching?

FAO.com Promotions & Discounts

I made a purchase at another retailer and I need assistance

Purchases made at other retailers

Store Hours & Location

Where can I find out about job opportunities at the store?

Is the store wheelchair accessible?

Do I need an appointment/reservation for the in-store experiences?

Jellycat Diner

Custom Makeup Kit Experience

What happens at your Opening Ceremony?

In-Store Experiences

Do you offer Personal Shopping?

Can I book a party at the store?

Do you offer store tours?

Do you offer a Military Discount?

Do you offer Gift Wrapping Services In Store?

Do you offer shipping services?

Can I buy online and pick-up in store?

I lost an item in the store, how do I check if it has been found?

Do you have baby changing or nursing facilities?

In-Store Services

I made a purchase at the NYC store and need assistanceUpdated 5 months ago