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FAO Schwarz

<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our standard shipping rates are as follows:&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">$25 and under: $9.99 $25-$50: $10.99 $50-$75: $12.99 $75-$100: $14.99 Qualifying orders over $100: Free!*<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Oversize or additional shipping charges may apply to some items due to their size and weight, regardless of the purchase amount. Express and 2-day shipping are also excluded from the free shipping promotion.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The product page will denote if an item is excluded from the free shipping promotion.<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Brands with oversize or non-standard shipping rates include: Amboss Toys, Baghera, Banwood, Best Ride On Cars, Bon Ton Toys, ColorJeu, EO Play, Hansa, Injusa, John Deere, KHW, MillerGoodman, Playforever, Playsam, PonyCycle, Rian Tricot, Rody, Sideshow, Teamson, &amp; Waytoplay.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Some items from the following brands may also be excluded from free shipping: Barbie, Bunnies By The Bay, CAT, FAO Schwarz, Iron Studios, Kettler, Le Toy Van, Lucio Londero, Ruby Red Fashion Friends, Steiff, Super 7, Tender Leaf, Wonder &amp; Wise, WS Game Company.&#xA0;

Our standard shipping rates are as follows:. $25 and under: $9.99$25-$50: $10.99$50-$75: $12.99$75-$100: $14.99Qualifying orders over $100: Free!*. *Oversize or additional shipping charges may apply to some items due to their size and weight, regardl

How much will I be charged for shipping?

Can I cancel or edit an online order once it has been placed?

Do you offer gift wrapping or gift boxes?

Do you have gift cards?

What payment methods do you accept?

Online Purchase Details

When will I receive my item and how can I track delivery?

I entered the wrong address, what do I do?

Does FAO Schwarz ship internationally?

The tracking information says “scheduled pending”. What does this mean?

I'm unable to locate my package

Do you offer expedited shipping?

What is your Return Policy?

How much will I be charged for returns?

How do I start a return for an online order?

How long does it take for refunds to be processed?

I received a damaged/defective item. What can I do?

Returns

How do I receive my first-time customer discount?

What brands are excluded from promotions?

Do you offer price matching?

Promotions & Discounts

I made a purchase at another retailer and I need assistance

Purchases made at other retailers

Store Hours & Location

I made a purchase at the NYC store and need assistance

Do I need an appointment/reservation for the in-store experiences?

Can I buy online and pick-up in store?

I lost an item, how do I check if it has been found?

Can I book a party or private tour at the store?

NYC Store

How much will I be charged for shipping?Updated 2 months ago