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FAO Schwarz

<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our standard shipping rates are as follows: &#xA0;<table border="0" cellpadding="0" cellspacing="0" id="isPasted" style="border-collapse: collapse;width:274pt;" width="365"><tbody><tr><td class="xl69" height="20" style="color:black;font-size:15px;font-weight:700;font-style:normal;text-decoration:none;font-family:&quot;Aptos Narrow&quot;, sans-serif;text-align:center;vertical-align:middle;border:.5pt solid windowtext;height:15.0pt;width:194pt;" width="70.68493150684931%">Order total before taxes</td><td class="xl69" style="color:black;font-size:15px;font-weight:700;font-style:normal;text-decoration:none;font-family:&quot;Aptos Narrow&quot;, sans-serif;text-align:center;vertical-align:middle;border:.5pt solid windowtext;border-left:none;width:80pt;" width="29.315068493150687%">Shipping Fee</td></tr><tr><td class="xl66" height="21" style="color:#1C1D1D;font-size:16px;font-weight:500;font-style:normal;text-decoration:none;font-family:&quot;Aptos Display&quot;, sans-serif;text-align:center;vertical-align:middle;border:.5pt solid windowtext;height:15.75pt;border-top:none;">$25 and under</td><td class="xl67" style="color:black;font-size:16px;font-weight:400;font-style:normal;text-decoration:none;font-family:&quot;Aptos Display&quot;, sans-serif;text-align:general;vertical-align:middle;border:.5pt solid windowtext;text-align:center;border-top:none;border-left:none;">$9.99</td></tr><tr><td class="xl66" height="21" style="color:#1C1D1D;font-size:16px;font-weight:500;font-style:normal;text-decoration:none;font-family:&quot;Aptos Display&quot;, sans-serif;text-align:center;vertical-align:middle;border:.5pt solid windowtext;height:15.75pt;border-top:none;">$25-$50</td><td class="xl67" style="color:black;font-size:16px;font-weight:400;font-style:normal;text-decoration:none;font-family:&quot;Aptos Display&quot;, sans-serif;text-align:general;vertical-align:middle;border:.5pt solid windowtext;text-align:center;border-top:none;border-left:none;">$10.99</td></tr><tr><td class="xl66" height="21" style="color:#1C1D1D;font-size:16px;font-weight:500;font-style:normal;text-decoration:none;font-family:&quot;Aptos Display&quot;, sans-serif;text-align:center;vertical-align:middle;border:.5pt solid windowtext;height:15.75pt;border-top:none;">$50-$75</td><td class="xl67" style="color:black;font-size:16px;font-weight:400;font-style:normal;text-decoration:none;font-family:&quot;Aptos Display&quot;, sans-serif;text-align:general;vertical-align:middle;border:.5pt solid windowtext;text-align:center;border-top:none;border-left:none;">$12.99</td></tr><tr><td class="xl66" height="21" style="color:#1C1D1D;font-size:16px;font-weight:500;font-style:normal;text-decoration:none;font-family:&quot;Aptos Display&quot;, sans-serif;text-align:center;vertical-align:middle;border:.5pt solid windowtext;height:15.75pt;border-top:none;">$75-$100: $14.99</td><td class="xl67" style="color:black;font-size:16px;font-weight:400;font-style:normal;text-decoration:none;font-family:&quot;Aptos Display&quot;, sans-serif;text-align:general;vertical-align:middle;border:.5pt solid windowtext;text-align:center;border-top:none;border-left:none;">$14.99</td></tr><tr><td class="xl66" height="21" style="color:#1C1D1D;font-size:16px;font-weight:500;font-style:normal;text-decoration:none;font-family:&quot;Aptos Display&quot;, sans-serif;text-align:center;vertical-align:middle;border:.5pt solid windowtext;height:15.75pt;border-top:none;">Qualifying orders over $100</td><td class="xl68" style="color:black;font-size:16px;font-weight:400;font-style:normal;text-decoration:none;font-family:&quot;Aptos Display&quot;, sans-serif;text-align:center;vertical-align:middle;border:.5pt solid windowtext;border-top:none;border-left:none;">Free!*</td></tr></tbody></table> <p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Oversize or additional shipping charges may apply to some items due to their size and weight, regardless of the purchase amount. Express and 2-day shipping are also excluded from the free shipping promotion.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The product page will denote if an item is excluded from the free shipping promotion.Brands with oversize or non-standard shipping rates include: Amboss Toys, Baghera, Banwood, BERG, Best Ride On Cars, Bon Ton Toys, EO Play, Freddo, John Deere, Jump from Paper, KHW, Light+Nine, Maison Deux, Make It Cute, Mori Lolli, Nailmatic, Olli Ella, Ouate, Playforever, Playsam, PonyCycle, Rian Tricot, Rody, Rolly, Ruby Red Fashion Friends, Sideshow, Skyline Chess, Swingly, Tara Wilson Designs, Teamson, &amp; Waytoplay.Some items from the following brands may also be excluded from free shipping: Bunnies By The Bay, CAT, Claris in Paris, Kettler, Kool Karz Playground, Le Toy Van, Lucio Londero, Steiff, Super 7, Tender Leaf Toys, Wonder &amp; Wise, WS Game Company.&#xA0;<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;

Our standard shipping rates are as follows:. *Oversize or additional shipping charges may apply to some items due to their size and weight, regardless of the purchase amount. Express and 2-day shipping are also excluded from the free shipping promoti

How much will I be charged for shipping?

FAO.com Shipping & Delivery

Can I cancel or edit an online order once it has been placed?

Do you offer gift wrapping or gift boxes?

Do you have gift cards?

What payment methods do you accept?

FAO.com Orders

When will I receive my item and how can I track delivery?

I entered the wrong address, what do I do?

Do you offer expedited shipping?

Does FAO Schwarz ship internationally?

The tracking information says “scheduled pending”. What does this mean?

I'm unable to locate my package

What is your Return Policy?

How much will I be charged for returns?

How do I start a return for an online order?

How long does it take for refunds to be processed?

I received a damaged/defective item. What can I do?

FAO.com Returns

How do I receive my first-time customer discount?

What brands are excluded from promotions?

Do you offer price matching?

FAO.com Promotions & Discounts

I made a purchase at another retailer and I need assistance

Purchases made at other retailers

Store Hours & Location

I made a purchase at the NYC store and need assistance

Where can I find out about job opportunities at the store?

Is the store wheelchair accessible?

NYC Store

Do I need an appointment/reservation for the in-store experiences?

Jellycat Diner

Custom Makeup Kit Experience

What happens at your Opening Ceremony?

In-Store Experiences

Do you offer Personal Shopping?

Can I book a party at the store?

Do you offer store tours?

Do you offer a Military Discount?

Do you offer Gift Wrapping Services In Store?

Do you offer shipping services?

Can I buy online and pick-up in store?

I lost an item in the store, how do I check if it has been found?

Do you have baby changing or nursing facilities?

In-Store Services

Order total before taxes	Shipping Fee
$25 and under	$9.99
$25-$50	$10.99
$50-$75	$12.99
$75-$100: $14.99	$14.99
Qualifying orders over $100	Free!*

How much will I be charged for shipping?Updated a month ago