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FAO Schwarz

<p>We do offer private tours of the store with one of our world famous Toy Soldiers. More details and booking is available on our <a href="https://faoschwarz.com/pages/vip-experiences-at-fao-schwarz">VIP Experiences</a> page.</p>

We do offer private tours of the store with one of our world famous Toy Soldiers. More details and booking is available on our VIP Experiences page.

Do you offer store tours?

In-Store Services

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Do you offer gift wrapping or gift boxes?

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FAO.com Orders

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I entered the wrong address, what do I do?

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Does FAO Schwarz ship internationally?

The tracking information says “scheduled pending”. What does this mean?

I'm unable to locate my package

FAO.com Shipping & Delivery

What is your Return Policy?

How much will I be charged for returns?

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How long does it take for refunds to be processed?

I received a damaged/defective item. What can I do?

FAO.com Returns

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What brands are excluded from promotions?

Do you offer price matching?

FAO.com Promotions & Discounts

I made a purchase at another retailer and I need assistance

Purchases made at other retailers

Store Hours & Location

I made a purchase at the NYC store and need assistance

Where can I find out about job opportunities at the store?

Is the store wheelchair accessible?

NYC Store

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Jellycat Diner

Custom Makeup Kit Experience

What happens at your Opening Ceremony?

In-Store Experiences

Do you offer Personal Shopping?

Can I book a party at the store?

Do you offer a Military Discount?

Do you offer Gift Wrapping Services In Store?

Do you offer shipping services?

Can I buy online and pick-up in store?

I lost an item in the store, how do I check if it has been found?

Do you have baby changing or nursing facilities?

Do you offer store tours?Updated a month ago