Shipping & Delivery

When will I receive my item and how can I track delivery?

Processing time for orders is typically 24-48 business hours (this excludes weekends and holidays). Upon finalizing your order, you will receive an order confirmation email which will include your order number. Once the order has been packed up and i

I entered the wrong address, what do I do?

Unfortunately, we are not responsible if a package is shipped to the incorrect address due to the wrong address being entered at checkout. We strive to meet our processing and shipping times; hence, there is a minimal time gap to change your order or

How much will I be charged for shipping?

Our standard shipping rates are as follows:. $25 and under: $9.99$25-$50: $10.99$50-$75: $12.99$75-$100: $14.99Qualifying orders over $100: Free!*. *Oversize or additional shipping charges may apply to some items due to their size and weight, regardl

Does FAO Schwarz ship internationally?

Currently, we do not ship outside of the US. At this time, we also do not ship to Hawaii, Alaska, U.S. Virgin Islands or Puerto Rico.

The tracking information says “scheduled pending”. What does this mean?

Scheduled Pending delivery could simply imply that your package is at the station and is awaiting its turn to get scanned into a vehicle and then dispatched. Please allow 1-4 business days for your tracking information to be updated. In some rare cas

I'm unable to locate my package

In case you are unable to locate your shipment, please review the following tips prior to reaching out to us:. 1. Ensure that the correct shipping address was entered for your order. As our shipping policy states, FAO Schwarz is not responsible for o

Do you offer expedited shipping?

We do not currently offer any expedited shipping options but we are actively looking into being able to add expedited shipping options in the future. Thank you for your patience and understanding while we work on this improvement for you!