Jellycat Diner

How to make a reservation for the Jellycat Diner?

Visit https://faoschwarz.com/pages/reservations and select ‘Reserve Your Spot’ under the Jellycat Diner Experience.We offer the ability to select the number of people coming to the Diner when you make a reservation, up to 6 people.Your diner reserva

When are Jellycat Diner Reservations released?

We release reservations each Monday by end of business day.Reservations are released approximately 4 weeks in advance and the current release schedule is noted on the reservations page.

How can I Rebook or Cancel my Appointment?

Rebooking or cancellation is permitted up to 1 hour prior to the reservation time.If you are unable to make your reservation, please rebook or cancel this as soon as possible to allow another guest the opportunity to book the reservation.There is no

Where Do I enter the Jellycat Diner Experience?

Please arrive at the start of your scheduled time, and not before, using the doors on 49th street, between 5th and 6th avenues.Please have your original confirmation email ready to show to the Jellycat Diner Host to check in. The person named in the

Jellycat Purchase Limits

We launch Oatus Bear with ice-Cream as a New York only exclusive as of June 25th, and there will be a limit of 2 units per guest in place. This line is available as part of the regular store line and can be purchased without the diner experience.Jell

Is Everything always in stock?

Our Diner menu items are highly sought after. While we do our best to ensure full availability, stock levels can be unpredictable due to high demand. Please understand that availability of all items cannot be guaranteed, however our servers will be o

When are New Items Released at The Jellycat Diner?

We are always looking at new and exciting additions to the Jellycat Diner. Keep an eye on social media channels for information on new items.Our newest diner release went live on June 25th and features exclusive Dessert Items; Bubbecca Milkshake and

Can I buy a Diner Item without the Experience?

Unfortunately we are only able to sell the plush item as part of the experience in store. We recommend checking out Jellycat.com to make a purchase of the plush item only.Exclusives may only be available in store at FAO Schwarz New York.