By signing up for our email newsletter, which will provide you with the quickest way to be in the know about upcoming sales, new products, events and more! You can sign up at the footer of our website or by clicking the "Get 10% Off" red button in th

<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">By signing up for our email newsletter, which will provide you with the quickest way to be in the know about upcoming sales, new products, events and more! You can sign up at the footer of our website or by clicking the &quot;Get 10% Off&quot; red button in the bottom left corner of your desktop and/or mobile device.&#xA0;<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once you are subscribed to our mailing list, you will receive an email that will include a promo code to use on your first order. If you have subscribed and have not received an email, please be sure to check your SPAM folder.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Exclusions include: Baghera, Banwood, Barbie, Bon Ton Toys, CAT, Energizer, EO Play, Freddo, Funko, Gymnic, Jellycat, Jump From Paper, John Deere, KHW, Kettler, Kool Karz Playground, Loungefly, Lucio Londero, Maison Deux, MicroKickboard, Mori Lolli, Nailmatic, Ouate, Playforever, Playmobil, Playsam, PonyCycle, Rolly, Rody, Rian Tricot, Ruby Red Fashion Friends, Sideshow, Skyline Chess, Springfree, Steiff, Tara Wilson Designs, Tonies, Waytoplay and/or WS Game Company. &#xA0;<p style="box-sizing: border-box; margin: 0px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All items that are already on sale cannot be discounted.&#xA0;

How do I receive my first-time customer discount?

Exclusions include: Amboss Toys, Baghera, Banwood, Barbie, Bon Ton Toys, CAT, EO Play, Freddo, Funko (exclusives only), Gymnic, Hyper Gogo, Iron Studios, Jellycat, Jump From Paper, John Deere, Kettler, KHW, Kool Karz Playground, Leblon Delienne, Luci

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Exclusions include: Amboss Toys, Baghera, Banwood, Barbie, Bon Ton Toys, CAT, EO Play, Freddo, Funko (exclusives only), Gymnic, Hyper Gogo, Iron Studios, Jellycat, Jump From Paper, John Deere, Kettler, KHW, Kool Karz Playground, Leblon Delienne, Lucio Londero, Macfox, Maison Deux, MicroKickboard, Nailmatic, Ouate, Playforever, Playmobil, PonyCycle, Raev, Rody, Rolly, Rian Tricot, Ruby Red Fashion Friends, Skyline Chess, Springfree, Stag, Steiff, Tonies, Trido, and/or WS Game Company. &#xA0;<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All items that are already on sale cannot be discounted.

What brands are excluded from promotions?

We do not offer price matching at this time. Pricing is subject to change at any time and previous orders can not be adjusted.

<span id="isPasted" style="color: rgb(28, 29, 29); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We do not offer price matching at this time. Pricing is subject to change at any time and previous orders can not be adjusted.

Do you offer price matching?

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New Arrivals

Shipping & Delivery

Returns Guide

FAO Schwarz

FAO.com Promotions & Discounts

Can I cancel or edit an online order once it has been placed?

Do you offer gift wrapping or gift boxes?

Do you have gift cards?

What payment methods do you accept?

FAO.com Orders

When will I receive my item and how can I track delivery?

I entered the wrong address, what do I do?

How much will I be charged for shipping?

Do you offer expedited shipping?

Does FAO Schwarz ship internationally?

The tracking information says “scheduled pending”. What does this mean?

I'm unable to locate my package

FAO.com Shipping & Delivery

What is your Return Policy?

How much will I be charged for returns?

How do I start a return for an online order?

How long does it take for refunds to be processed?

I received a damaged/defective item. What can I do?

FAO.com Returns

I made a purchase at another retailer and I need assistance

Purchases made at other retailers

Store Hours & Location

I made a purchase at the NYC store and need assistance

Where can I find out about job opportunities at the store?

Is the store wheelchair accessible?

NYC Store

What is the Jellycat Diner Experience

How to make a reservation for the Jellycat Diner?

When are Jellycat Diner Reservations released?

How can I Rebook or Cancel my Appointment?

Where Do I enter the Jellycat Diner Experience?

Jellycat Purchase Limits

Is Everything always in stock?

When are New Items Released at The Jellycat Diner?

Can I buy a Diner Item without the Experience?

Jellycat Diner

Do I need an appointment/reservation for the in-store experiences?

Custom Makeup Kit Experience

What happens at your Opening Ceremony?

In-Store Experiences

Do you offer Personal Shopping?

Can I book a party at the store?

Do you offer store tours?

Do you offer a Military Discount?

Do you offer Gift Wrapping Services In Store?

Do you offer shipping services?

Can I buy online and pick-up in store?

I lost an item in the store, how do I check if it has been found?

Do you have baby changing or nursing facilities?

In-Store Services