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FAO Schwarz

<div data-block="true" data-editor="ffj43" data-offset-key="api92-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="api92-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="api92-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">For purchases made at third party retailers, we&apos;d like to refer you to our manufacturer who typically handles these types of inquiries:&#xA0;</span></span><a href="http://www.mscustomercare.com/" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="api92-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-decoration: underline;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">www.mscustomercare.com</span></span></a><span data-offset-key="api92-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">. Please fill out the form with your inquiry and a customer service representative will reach out to you within 2-4 business days. For immediate assistance you may contact our manufacturer&apos;s customer support department by phone at (800) 374-2744.</span></span></div></div><div data-block="true" data-editor="ffj43" data-offset-key="f09et-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="f09et-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><br></div></div><div data-block="true" data-editor="ffj43" data-offset-key="62f0a-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

For purchases made at third party retailers, we'd like to refer you to our manufacturer who typically handles these types of inquiries: www.mscustomercare.com. Please fill out the form with your inquiry and a customer service representative will reac

I made a purchase at another retailer and I need assistance

Purchases made at other retailers

Can I cancel or edit an online order once it has been placed?

Do you offer gift wrapping or gift boxes?

Do you have gift cards?

What payment methods do you accept?

Online Purchase Details

When will I receive my item and how can I track delivery?

I entered the wrong address, what do I do?

How much will I be charged for shipping?

Does FAO Schwarz ship internationally?

The tracking information says “scheduled pending”. What does this mean?

I'm unable to locate my package

Do you offer expedited shipping?

What is your Return Policy?

How much will I be charged for returns?

How do I start a return for an online order?

How long does it take for refunds to be processed?

I received a damaged/defective item. What can I do?

Returns

How do I receive my first-time customer discount?

What brands are excluded from promotions?

Do you offer price matching?

Promotions & Discounts

Store Hours & Location

I made a purchase at the NYC store and need assistance

Do I need an appointment/reservation for the in-store experiences?

Can I buy online and pick-up in store?

I lost an item, how do I check if it has been found?

Can I book a party or private tour at the store?

NYC Store

I made a purchase at another retailer and I need assistanceUpdated 2 months ago