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FAO Schwarz

<p><span id="isPasted" style="color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Unfortunately, orders CANNOT be changed, modified, or canceled after checkout due to warehouse automations! If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Support&#xA0;</span><a href="https://faoschwarz.com/pages/contact-us" style="box-sizing: border-box; color: rgb(163, 47, 47); text-decoration: none; background: rgb(255, 255, 255); position: relative; border-bottom: 1px solid rgba(28, 29, 29, 0.15); border-top-color: rgba(204, 204, 204, 0.1); border-right-color: rgba(204, 204, 204, 0.1); border-left-color: rgba(204, 204, 204, 0.1); display: inline-block; font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" title="Contact Us">here</a><span style="color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.</span>&#xA0;</p>

Unfortunately, orders CANNOT be changed, modified, or canceled after checkout due to warehouse automations! If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Supp

Can I cancel or edit an online order once it has been placed?

Online Purchase Details

Do you offer gift wrapping or gift boxes?

Do you have gift cards?

What payment methods do you accept?

When will I receive my item and how can I track delivery?

I entered the wrong address, what do I do?

How much will I be charged for shipping?

Does FAO Schwarz ship internationally?

The tracking information says “scheduled pending”. What does this mean?

I'm unable to locate my package

Do you offer expedited shipping?

What is your Return Policy?

How much will I be charged for returns?

How do I start a return for an online order?

How long does it take for refunds to be processed?

I received a damaged/defective item. What can I do?

Returns

How do I receive my first-time customer discount?

What brands are excluded from promotions?

Do you offer price matching?

Promotions & Discounts

I made a purchase at another retailer and I need assistance

Purchases made at other retailers

Store Hours & Location

I made a purchase at the NYC store and need assistance

Do I need an appointment/reservation for the in-store experiences?

Can I buy online and pick-up in store?

I lost an item, how do I check if it has been found?

Can I book a party or private tour at the store?

NYC Store

Can I cancel or edit an online order once it has been placed?Updated 2 months ago