Shop FAO

New Arrivals

Shipping & Delivery

Returns Guide

FAO Schwarz

<span id="isPasted" style="color: rgb(28, 29, 29); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Unfortunately, orders cannot be changed, modified, or canceled after checkout due to warehouse automations. If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Support&#xA0;<a href="https://faoschwarz.com/pages/contact-us" style="box-sizing: border-box; color: rgb(163, 47, 47); text-decoration: none; background: rgb(255, 255, 255); position: relative; border-bottom: 1px solid rgba(28, 29, 29, 0.15); border-top-color: rgba(204, 204, 204, 0.1); border-right-color: rgba(204, 204, 204, 0.1); border-left-color: rgba(204, 204, 204, 0.1); display: inline-block; font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" title="Contact Us">here</a><span style="color: rgb(28, 29, 29); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">.&#xA0;

Unfortunately, orders cannot be changed, modified, or canceled after checkout due to warehouse automations. If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Supp

Can I cancel or edit an online order once it has been placed?

FAO.com Orders

Do you offer gift wrapping or gift boxes?

Do you have gift cards?

What payment methods do you accept?

When will I receive my item and how can I track delivery?

I entered the wrong address, what do I do?

How much will I be charged for shipping?

Do you offer expedited shipping?

Does FAO Schwarz ship internationally?

The tracking information says “scheduled pending”. What does this mean?

I'm unable to locate my package

FAO.com Shipping & Delivery

What is your Return Policy?

How much will I be charged for returns?

How do I start a return for an online order?

How long does it take for refunds to be processed?

I received a damaged/defective item. What can I do?

FAO.com Returns

How do I receive my first-time customer discount?

What brands are excluded from promotions?

Do you offer price matching?

FAO.com Promotions & Discounts

I made a purchase at another retailer and I need assistance

Purchases made at other retailers

Store Hours & Location

I made a purchase at the NYC store and need assistance

Where can I find out about job opportunities at the store?

Is the store wheelchair accessible?

NYC Store

How to make a reservation for the Jellycat Diner?

When are Jellycat Diner Reservations released?

How can I Rebook or Cancel my Appointment?

Where Do I enter the Jellycat Diner Experience?

Jellycat Purchase Limits

Is Everything always in stock?

When are New Items Released at The Jellycat Diner?

Can I buy a Diner Item without the Experience?

Jellycat Diner

Do I need an appointment/reservation for the in-store experiences?

Custom Makeup Kit Experience

What happens at your Opening Ceremony?

In-Store Experiences

Do you offer Personal Shopping?

Can I book a party at the store?

Do you offer store tours?

Do you offer a Military Discount?

Do you offer Gift Wrapping Services In Store?

Do you offer shipping services?

Can I buy online and pick-up in store?

I lost an item in the store, how do I check if it has been found?

Do you have baby changing or nursing facilities?

In-Store Services

Can I cancel or edit an online order once it has been placed?Updated 9 months ago