By signing up for our email newsletter, which will provide you with the quickest way to be in the know about upcoming sales, new products, events and more! You can sign up at the footer of our website or by clicking the "Get 10% Off" red button in th

<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">By signing up for our email newsletter, which will provide you with the quickest way to be in the know about upcoming sales, new products, events and more! You can sign up at the footer of our website or by clicking the &quot;Get 10% Off&quot; red button in the bottom left corner of your desktop and/or mobile device.&#xA0;<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once you are subscribed to our mailing list, you will receive an email that will include a promo code to use on your first order. If you have subscribed and have not received an email, please be sure to check your SPAM folder.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Exclusions include: &#xFEFF;Amboss Toys, A Leading Role, Alex &amp; Ani, Baghera, Banwood, Barbie, Bon Ton Toys, Cars, Cassarokids, ColorJeu, Energizer, EO Play, Freddo, Funko, Gymnic, Hansa, Hot Wheels, Iron Studios, Jellycat, Junk Food Clothing, Jump From Paper, Jurassic World, Kool Karz Playground, Light + Nine, Loungefly, Madame Alexander, Matchbox, MIKO, Monster High, PiccoliNY, Playforever, Playsam, PonyCycle, Rian Tricot, Ruby Red Fashion Friends, Sideshow, Springfree, Steiff, Stoney Clover, Tonies, Waytoplay and/or WS Game Company.&#xA0;<p style="box-sizing: border-box; margin: 0px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All items that are already on sale cannot be discounted.&#xA0;

How do I receive my first-time customer discount?

Amboss Toys, A Leading Role, Alex & Ani, Baghera, Banwood, Barbie, Bon Ton Toys, Cars, Cassarokids, ColorJeu, Energizer, EO Play, Freddo, Funko, Gymnic, Hansa, Hot Wheels, Iron Studios, Jellycat, Junk Food Clothing, Jump From Paper, Jurassic World, K

<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xFEFF;Amboss Toys, A Leading Role, Alex &amp; Ani, Baghera, Banwood, Barbie, Bon Ton Toys, Cars, Cassarokids, ColorJeu, Energizer, EO Play, Freddo, Funko, Gymnic, Hansa, Hot Wheels, Iron Studios, Jellycat, Junk Food Clothing, Jump From Paper, Jurassic World, Kool Karz Playground, Light + Nine, Loungefly, Madame Alexander, Matchbox, MIKO, Monster High, PiccoliNY, Playforever, Playsam, PonyCycle, Rian Tricot, Ruby Red Fashion Friends, Sideshow, Springfree, Steiff, Stoney Clover, Tonies, Waytoplay and/or WS Game Company.&#xA0;<p style="box-sizing: border-box; margin: 0px; color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All items that are already on sale cannot be discounted.&#xA0;

What brands are excluded from promotions?

We do not offer price matching at this time. Pricing is subject to change at any time and previous orders can not be adjusted.

<span id="isPasted" style="color: rgb(28, 29, 29); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We do not offer price matching at this time. Pricing is subject to change at any time and previous orders can not be adjusted.&#xA0;

Do you offer price matching?

Shop FAO

New Arrivals

Shipping & Delivery

Returns Guide

FAO Schwarz

Promotions & Discounts

Can I cancel or edit an online order once it has been placed?

Do you offer gift wrapping or gift boxes?

Do you have gift cards?

What payment methods do you accept?

Online Purchase Details

When will I receive my item and how can I track delivery?

I entered the wrong address, what do I do?

How much will I be charged for shipping?

Does FAO Schwarz ship internationally?

The tracking information says “scheduled pending”. What does this mean?

I'm unable to locate my package

Do you offer expedited shipping?

What is your Return Policy?

How much will I be charged for returns?

How do I start a return for an online order?

How long does it take for refunds to be processed?

I received a damaged/defective item. What can I do?

Returns

I made a purchase at another retailer and I need assistance

Purchases made at other retailers

Store Hours & Location

I made a purchase at the NYC store and need assistance

Do I need an appointment/reservation for the in-store experiences?

Can I buy online and pick-up in store?

I lost an item, how do I check if it has been found?

Can I book a party or private tour at the store?

NYC Store